Privacy Policy

This privacy policy explains how we collect, use, and protect your personal information when you subscribe to our financial planning service.

Last updated: September 28, 2025

Information We Collect

Personal Details

We collect your name, contact details, financial circumstances, and planning objectives to provide personalized consultations.

Usage Information

We collect information about how you interact with our website and subscription platform to improve our services.

How We Use Your Information

  • Providing personalized financial planning consultations and analytical reviews
  • Processing your monthly subscription payments and maintaining your account
  • Communicating important updates about our services and your subscription
  • Improving our services based on usage patterns and subscriber feedback

Legal Basis for Processing

We process your personal information based on the following legal grounds:

We process your data on the basis of consent and legitimate business interests: Consent / Legitimate Interest

Information Sharing

We may share your information in limited circumstances:

  • With service providers who assist in delivering our subscription service
  • When required by law or to protect our legal rights
  • With your explicit consent for specific purposes

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Your Privacy Rights

Under Australian privacy law, you have the following rights:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request transfer of your information to another service provider
  • Withdraw consent for processing where applicable

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and analyze usage patterns.

For detailed information, please review our Cookie Policy

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically for 7 years after subscription termination.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18.

Policy Changes

We may update this privacy policy from time to time. Changes will be posted on our website with updated effective dates.

Contact Information

For privacy-related questions or to exercise your rights, please contact us using the information below.

contact@luminexarvo.com

+61 987-322-030

142 Collins Street, Melbourne VIC 3000